Ecommerce CRM Software

Capture More Leads. Convert More Shoppers.

TryowBOT helps ecommerce businesses capture customers, manage conversations, recover opportunities, automate follow-ups and build relationships that drive repeat purchases.

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Capture Customers → Engage → Follow Up → Sell → Retain

Reach More Customers with WhatsApp Broadcasts

Trusted by Growing Businesses

Helping businesses manage customers and grow sales with TryowBOT CRM
A2C House of Kurtis women's ethnic wear
AARA Homemade Skincare products
Ampere Pro Engineering Technology Pvt Ltd
Avatar Financial Group financial services
Avira Organics natural health food products
CARE Dental Hospital dental care services
Cash Bazzar loan for multiple loan services
CrestLuxe Realty real estate services
Ekatrika Ventures laundry and dry cleaning services
Family Medicals pharmacy and healthcare
kottakkal farook arts and science college education
Maruthi School of banking training and education
Surgical Shop medical equipment and surgical supplies
Yamaha motorcycles and bikes
Royal Enfield motorcycles and bikes
Key Benefits

Turn More Customer Interactions Into Revenue & Repeat Sales

TryowBOT connects your ecommerce leads, conversations, sales follow-ups and customer engagement in one CRM — helping your team sell faster, recover opportunities and build customers for the long term.

01

Capture Every Buying Opportunity

Bring enquiries from your website, WhatsApp, social media, campaigns and other channels into one centralized CRM.

02

Turn Conversations Into Sales

Give your sales team the customer context they need to answer questions, recommend products and move conversations forward.

03

Never Lose a Warm Customer

Track pending follow-ups, interested shoppers and sales opportunities before they disappear from your pipeline.

04

Sell With Customer Context

Know what customers asked about, what they are interested in and where they are in the buying journey.

05

Bring Customers Back

Re-engage previous buyers with relevant products, offers, new arrivals and timely repeat-purchase opportunities.

06

See Where Revenue Opportunities Are

Understand lead sources, customer activity, sales pipelines and follow-ups from one clear CRM dashboard.

THE ECOMMERCE CUSTOMER JOURNEY

Every Stage Is a Sales Opportunity

Customers rarely move from first visit to purchase in one step. TryowBOT helps your team stay connected throughout the journey.

Visitor → Enquiry → Conversation → Purchase → Repeat Purchase → Loyal Customer

STAGE 01

Visitor

Discovers your store or product.

STAGE 02

Enquiry

Asks about a product, price or availability.

STAGE 03

Conversation

Your team answers, assists and recommends.

STAGE 04

Purchase

Customer completes the order.

STAGE 05

Repeat Purchase

Re-engage with relevant products and offers.

STAGE 06

Loyal Customer

Build a relationship beyond the first order.

DIFFERENT ECOMMERCE JOURNEYS

One CRM. Different Ways to Sell.

Whether you sell products directly, through conversations or across multiple channels, TryowBOT adapts to the way your customers buy.

D2C

Direct-to-Consumer

Turn website visitors, product enquiries and campaign leads into customers with faster engagement and structured follow-ups.

MARKETPLACE

Marketplace Sellers

Organize customer enquiries, product interests and post-sale engagement across high-volume ecommerce operations.

SOCIAL COMMERCE

Social Commerce

Turn social interactions and product enquiries into structured sales opportunities instead of letting conversations get lost.

CONVERSATIONAL

WhatsApp Commerce

Help customers discover products, ask questions, receive recommendations and continue toward purchase through conversations.

HIGH CONSIDERATION

Considered Purchases

For products that need questions, comparisons and follow-ups, give sales teams the context to help customers decide.

RETENTION

Repeat-Purchase Brands

Stay connected after the order and create timely opportunities for replenishment, recommendations and repeat purchases.

THE BIGGER PICTURE

Your Ecommerce Growth Isn't Just About Getting More Visitors.

It's about converting more of the people who already show interest, following up when they are ready, and giving existing customers a reason to come back.

TryowBOT connects the journey
Capture Convert
Engage Retain
Retain Grow
THE RETAIL SALES CHALLENGE

Your Store Is Getting Customers. Are You Keeping Them?

Ecommerce businesses interact with customers across websites, WhatsApp, social media, campaigns and support channels.

But when customer conversations, enquiries and follow-ups are scattered across different platforms, valuable sales opportunities can disappear.

Every Click Doesn't Become an Order. Every Order Doesn't Become a Repeat Customer.

Product enquiries go unanswered

A customer asks about a product, availability or price but doesn't receive a timely response.

Interested customers don't get followed up

A customer shows interest today but purchases somewhere else tomorrow.

Abandoned opportunities are forgotten

Customers leave without buying and there is no structured follow-up journey.

Customer information is scattered

Important conversations and customer details live across different channels.

One-time buyers stay one-time buyers

The first purchase happens, but there is no consistent engagement to encourage the next one.

Marketing and sales operate separately

Campaigns generate traffic and enquiries, but your team cannot easily see what happens after the customer engages.

You spend money acquiring customers — but miss opportunities to build customer lifetime value.

The Solution One CRM for your retail business

From First Click to Repeat Purchase

TryowBOT gives your retail team a complete CRM to capture leads, manage conversations, follow up on opportunities and build long-term customer relationships.

Capture Every Customer

Capture Every Customer

Bring customer enquiries and interactions into one centralized CRM.

  • Customer details
  • Product interests
  • Lead source
  • Conversation history
  • Purchase activity
  • Follow-up tasks
  • Customer status
  • Sales opportunities

Your team gets the context they need before starting the next conversation.

Ecommerce WhatsApp CRM

Turn WhatsApp Conversations Into Ecommerce Sales

Your customers already use WhatsApp to ask questions, compare products and make purchase decisions.

Give your sales and support team one place to manage those conversations.

  • Answer product enquiries
  • Share product information
  • Send product images
  • Share offers and promotions
  • Answer customer questions
  • Follow up with interested shoppers
  • Send order-related updates
  • Re-engage existing customers
  • Build long-term customer relationships

Don't let “Is this available?” become a missed sale.

Respond, follow up and keep the conversation moving.

Ecommerce Lead Management

Know Which Customers Are Ready to Buy

Not every visitor is ready to purchase immediately.

TryowBOT helps your team identify and organize customer opportunities throughout the buying journey.

  • New Enquiry
  • Product Interested
  • Engaged
  • Offer Shared
  • Purchase
  • Repeat Purchase

Your sales team can see where customers are in the journey and decide what needs attention next.

Follow-Up Management

The Customer Who Didn't Buy Today Could Buy Tomorrow

A customer may ask for a product today.

  • They may compare prices.
  • They may wait for a discount.
  • They may need more information.
  • They may simply get distracted.
  • That doesn't mean the opportunity is gone.

TryowBOT helps your team keep follow-ups organized.

Track:
  • New enquiries
  • Uncontacted customers
  • Pending follow-ups
  • Interested customers
  • Abandoned opportunities
  • Product enquiries
  • Sales opportunities
  • Repeat-purchase opportunities

Don't leave your next order to chance. Follow up when it matters.

Ecommerce Automation

Let Your CRM Handle the Repetitive Work

Your team shouldn't have to manually remember every customer interaction.

Create automated journeys around customer activity.

  • Send Welcome Message
  • Capture Product Interest
  • Assign Salesperson
  • Share Product Details
  • Create Follow-Up
  • Customer Purchases
  • Send Post-Purchase Message
  • Create Repeat-Purchase Opportunity
  • Re-engage Customer

Automation keeps your customer journey moving while your team focuses on conversations and sales.

Abandoned Opportunity Recovery

They Didn't Buy. Don't Lose Them.

An abandoned cart or unanswered enquiry doesn't always mean a lost customer.

Give your team a structured way to reconnect with shoppers.

Re-engage customers with:
  • Product reminders
  • Offer updates
  • Product availability
  • Alternative products
  • Personalized messages
  • New arrivals
  • Limited-time campaigns

The customer already showed interest. Give them another reason to come back.

Why TryowBOT?

More Than an Ecommerce CRM

TryowBOT connects customer management, conversations, follow-ups, automation and sales activity in one platform.

Features
What it helps your team do
Lead & Sales Management
Lead Management
Capture and organize customer enquiries from your website, WhatsApp, social media, campaigns, calls and other ecommerce channels in one place.
Lead Assignment
Route customer enquiries to the right salesperson or team so every potential buyer receives timely attention.
Sales Pipeline
Track every ecommerce opportunity through stages such as new enquiry, contacted, product interest, offer shared, purchase and repeat purchase.
Product Interest Tracking
Record product interests and customer preferences to help your team recommend relevant products and personalize sales conversations.
Customer Management
Customer Management
Keep customer details, purchase activity, product interests, conversations and follow-up history together in a centralized customer profile.
Customer Interaction History
Give your sales team context with a complete history of customer conversations, activities, enquiries and follow-ups.
Customer Segmentation
Segment customers by product interest, purchase activity, engagement, customer value and other attributes for more relevant communication.
Repeat Customer Management
Identify previous customers and create opportunities to reconnect, recommend products and encourage repeat purchases.
WhatsApp & Customer Engagement
WhatsApp CRM
Manage product enquiries, customer conversations, sales discussions and follow-ups through WhatsApp while keeping interactions connected to CRM records.
Product Sharing
Share product details, images, catalogues, offers and other information directly with customers during conversations.
Customer Conversations
Keep conversations organized so sales teams can quickly understand customer questions, interests and previous interactions.
Follow-Up & Automation
Follow-Up Management
Create and manage follow-up activities so interested customers are contacted at the right time throughout the buying journey.
Follow-Up Reminders
Set reminders and notifications for calls, messages and customer activities so important sales opportunities do not get forgotten.
CRM Automation
Automate lead assignments, customer messages, tasks, notifications and other repetitive activities based on CRM events and customer actions.
Customer Journey Automation
Build structured customer journeys that guide shoppers from their first enquiry through purchase, follow-up and repeat engagement.
Marketing & Customer Retention
Customer Campaigns
Send targeted promotional messages, product updates, seasonal offers and campaigns to relevant customer segments.
Customer Re-Engagement
Re-engage inactive customers and previous buyers with relevant products, offers, updates and personalized communication.
Repeat Purchase Opportunities
Use customer activity and purchase information to identify opportunities for product recommendations and repeat sales.
Analytics & Reporting
Sales Dashboard
Monitor enquiries, active customers, sales opportunities, purchases, follow-ups and other important CRM activities from one dashboard.
Lead Source Tracking
Track leads by source such as website, WhatsApp, social media, campaigns and other acquisition channels.
Sales Reports
Analyze lead activity, sales pipeline, follow-ups, customer engagement and salesperson performance to understand your ecommerce sales process.
AI Sales Insights
Ask questions about leads, customers, follow-ups and sales activity to quickly discover useful information from your CRM data.
Integrations & Communication
WhatsApp Integration
Connect WhatsApp conversations with CRM customer records to keep communication, sales activities and follow-ups connected.
Multi-Channel Communication
Bring customer interactions from supported communication channels together so your team has a more complete view of every customer.
CRM USE CASES

Explore More Industry-wise CRM Use Cases

Discover how businesses across different industries use CRM to organize customer relationships, manage follow-ups, and keep everyday business activities moving.

Real Estate

Manage property enquiries, buyer follow-ups, site visits, and sales activities.

Explore Use Case

Retail

Manage customer enquiries, product interest, follow-ups, and sales activities.

Explore Use Case

B2B Sales

Manage business enquiries, sales activities, customer accounts, and follow-ups.

Explore Use Case

Ecommerce

Manage customer enquiries, orders, follow-ups, support, and sales activities.

Explore Use Case

Food & Restaurant

Manage customer enquiries, reservations, repeat visits, and restaurant follow-ups.

Explore Use Case

Education

Manage student enquiries, admissions, counselling, follow-ups, and activities.

Explore Use Case

Travel & Tourism

Manage travel enquiries, package follow-ups, bookings, and customer activities.

Explore Use Case

Ecommerce

Manage customer enquiries, orders, follow-ups, support, and sales activities.

Explore Use Case
Integrations

Get more value from your tools

Connect your tools, connect your teams. With over 200 apps already available in our directory, your team’s favourite tools are just a click away.

Meta ads
webhook
Google sheets
shopify
gmail
messenger
wp
woo
razorpay
payu
cashfree
n8n
opencart
api
insta
whatsapp
rcs
fb
Browse all integrations

Your Next Order Could Start With One Conversation.

TryowBOT helps your team turn those interactions into opportunities — and opportunities into customers.

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Frequently Asked Questions